Troubleshooting

Start with the smallest example that shows the problem. Keep the original file and note what you expected to happen.

Check the starting point

Symptom	First things to check
A file is not accepted	Actual format, the tool’s current requirements, and whether the file opens in its source application
Material looks different	Starting view, orientation, scale, lighting, and the exact source version
Something is missing	Capture coverage, dependent files, and whether you selected the intended result
A shared link cannot be opened	The exact destination and the access conditions shown by the sharing tool

Isolate the change

If something previously worked, identify what changed between the working and failing versions. Try one change at a time and keep the result of each attempt.

Do not repeatedly convert or compress the only source file. Work from a copy so that you can rule out damage introduced during troubleshooting.

Record useful details

When asking for help, include:

• What you were trying to do.
• The tool or page where it happened.
• The browser and operating system.
• The source format and the steps needed to reproduce the issue.
• The exact error message, if one appeared.
• A screenshot or a small example that you are allowed to share.

Remove private material, access tokens, passwords, and unrelated account information before sharing a screenshot or file.

Find the right next step

For access questions, check the current information on Get started. You can also find the community through 01.SPACE Discord.

For preparation questions, return to Source material or Capture a real place.